What is the single most critical tool of closing a sale? You’d think it’s your selling skills, or your looks, your sales pitch, your script, or even remotely … your outfit … Think again.

It’s Your Heart. Sell it with a Conscience. Yes, Sell it with a Heart.

Yes, you probably heard this many times. But let me share with you that this is not cliché. I have learnt from a ripe young age as a financial planner, the ultimate tool to close a sale is to let your prospects feel your conscience, that you genuinely know their Needs, that you sincerely & full-heartedly wish to help them solve their problems. Convince them with your sincerity.

I have gratifyingly seen many instances in my sales management career whereby my staff sincerely feel for their clients and go the extra mile to do their best and exceed those needs. When you s erve a client unconditionally , you will be naturally rewarded with more future sales, because the trust is built subconsciously.

The end results is truly customer loyalty, because the clients feel in their heart that the sales representatives care, and even more so that when they need their sales rep again the next time round, they can reassured of my staff being there for them.

Sales & Servicing are One and if your chosen career is in Sales, always remind yourself that You are in it for Life … with a heart.