This is an article which shares actual work experiences of the approach on how to capture the leads generated from traditional as well as internet advertising & promotions activities. These are proven approaches in both small businesses as well as large corporations.After all the hard work you have put into road-mapping your marketing plan, now is the time to implement and test the authenticity of your marketing skills.

So, you launch your marketing campaign as planned. You start to get responses from various marketing tactics or tools. These are essentially responses or leads, which eventually if you do the right things, are converted into sales. Every single touch point or contact that you receive is a potential sale.

Obviously as you read this, you would realize the importance of leads and more significantly, leads management. Hence, learning how to manage leads is critical to your marketing activities.

The Illustration for lead tracking system below:

You have a need to run marketing campaigns and advertise the business in order generate more leads with the objective of converting them into sales. Advertising channels broadly encompass television commercials (TVCs), press advertisements, email & website marketing & marketing collaterals. You will need to train one telemarketer (depending on scale) to run this process.

Tracking Your Traditional Advertising Channels : TVCs, Press Advertisements, Writeups as well as Marketing Collaterals

What you need to do:

  • Design Ad copies and emails with Hotline (Loop-Back) feature & website address prominently placed.
  • Prepare a Lead Tracking Schedule which will be tabulated at the end of each day.
  • Prepare a telemarketing script to lead generate effectively

Managing your Process

  • Ensure that the Hotline and email responses are attended to immediately.
  • At inception, the telemarketer will check the source of ad channel, ie. From where did the caller find out about the campaign.
  • Your email campaign system must be able to track how many of your emails are opened or read.
  • It should also track how many email readers visit your website via the links in your email. (this could be tracked from your website) At best, allow half a day turn around time. The longer you wait on the lead, the colder the lead gets. Route the lead to sales person.
  • Sales person to revert on status of leads after attending the lead via email or call update. If your email system has the capabilities, configure the consolidated reports will be routed to your system on a daily basis

Tracking Your Website

  • Capture your prospects’ details by installing a reliable Auto-responder .
  • Ensure that there is a response or "shy yes" page which allows your website visitors to leave their details or enquiries.
  • Use analytics tracking systems to track your website traffic flow.
  • If you have installed Google Adsense or affiliate marketing on your website, analyze your leads and sales analytics from respective programs.
  • Analyze from comprehensive analytic reports where & who your visitors are as well as whether they are repeat visitors. You can also track the backlinks from where your traffic is generated. This will help you to further hone your channel marketing tactics.

The above lead tracking model works well for traditional & internet marketing mix, from advertising to sponsorship, to event management and of course the ever-green marketing campaigns.